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Friday, October 25 • 9:45am - 10:45am
Case Management in Microsoft Dynamics AX 2012 and Beyond

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As an Dynamics AX user, you can use cases to tracking just about anything, from a broken machine to an angry customer to a good idea brought forward from an employee. Good companies will, over time, streamline processes for the most typical case types to improve consistency and professionalism in their responses. The Case management framework that was introduced in Microsoft Dynamics AX 2012 creates a framework for handling these processes. Come join us for an introduction of the Dynamics AX Case management functionality.

avatar for Carlos Ortiz

Carlos Ortiz

Senior Software Design Engineer Lead, Microsoft
I work in the Service Industries development team for Dynamics AX. Specifically the Expense management functionality.

Friday October 25, 2013 9:45am - 10:45am EDT
  Implementing AX 2012, Presentation
  • CPE Eligible No
  • Audience ALL

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